Title: Customer Service Associate
Supervisor: Customer Relations Manager
Department: Customer Service
FLSA Status: Non–Exempt
Travel Requirements: Less than 10%
The Customer Service Associate position is responsible for overall front office activities, including the reception area, mail, and facilities. This position is responsible for being the front line for customers coming into office, managing the office retail space, including inventory, and being the gatekeeper for all visitors to the office.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position has no supervisory responsibility.
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 50 pounds.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. however depending on emergencies or other events staff may be asked to arrive early or stay later.
Required Education and Experience:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.